1. Introduction
Liquid Factor (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and guidance from the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us.
2. What Personal Information We Collect
We only collect personal information that is reasonably necessary for our business functions. This includes:
- Your full name
- Your email address
- Any information you voluntarily include in your enquiry message
- Basic website usage data (such as IP address, browser type, and pages visited) collected automatically through cookies or analytics tools
We do not collect phone numbers, payment details, or financial information, and we do not offer online sales through our website.
3. How We Collect Your Personal Information
We collect personal information in the following ways:
- When you submit an enquiry through our website contact form (full name and email address only)
- When you contact us via email
- Automatically through cookies and website analytics tools when you browse our website
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Ensure the website functions correctly
- Understand how visitors use our website
- Improve user experience and website performance
Cookies do not identify you personally unless you voluntarily provide your information via our enquiry form.
You can disable cookies through your browser settings if you prefer.
5. How We Use Your Personal Information
We use your personal information to:
- Respond to your enquiries
- Communicate with you about our services
- Improve our website and services
- Maintain the security and functionality of our website
We do not sell, rent, or trade your personal information.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Our website hosting provider and IT service providers
- Contractors or service providers who help operate our website or business
These providers are required to protect your information and only use it for authorised purposes.
We do not disclose your personal information overseas unless necessary for website hosting or technical services.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:
- Secure website hosting
- Restricted access to personal information
- Use of secure systems and service providers
8. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate.
To request access or correction, please contact us using the details below.
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact info@liquidfactor.co.
By using our website, you consent to the terms of this Privacy Policy.